Terms & Conditions

Gulliver Tour Cancellations

We put a lot of effort in organizing tours; therefore cancellations require one week’s notice. If you wish to cancel a tour operated directly by Gulliver Expeditions and you give more than a week’s notice, we will provide you with a 50% refund. If cancellations are made within any shorter notice than one week, you will not be provided with a refund.
Unfortunately, in certain situations we may need to cancel your tour. In this case, we will do our best to contact you in order to advise you of the cancellation. You will be entitled to a full monetary refund, or a replacement tour if available.

Outside Tour Cancellations

If you wish to cancel a tour that is not directly operated by Gulliver Expeditions, the cancellation policy of the specific tour operator or service provider will apply.

Galapagos Tour Cancellations

Due to the cancellation policies of the Galapagos cruises and land tours, we are unable to offer you a refund as soon as your cruise/tour/flights are booked.

The operator reserves the right to cancel or modify the tour itinerary due to force majeure or acts of providence such as wars, internal commotion, protests/strikes, terrorism, fire, natural disasters, public authority decisions, or any other extreme circumstances; this may include substitution with a comparable yacht, guide, hotel, transport, meals, sightseeing destinations.

In order to make a reservation, we require a deposit, and your payment schedule will then be discussed with your travel adviser. Full payment must be made prior to the start date of your trip.
We will not send confirmations, vouchers or flight tickets until the full balance has been received, and we reserve the right to cancel your trip if full payment is not received prior to the start date.

Prices, surcharges and credit card charges

All prices we advertise are accurate at the date published/advised, but we reserve the right to change any of those prices prior to booking. Before you make a booking we will give you the up-to-date price of your chosen programme including the cost of any peak-season supplements, upgrades or additional facilities which you have requested.
For all payments made by credit card, a 6% service fee will be added to the cost. The additional costs for every transfer made out to Gulliver Expeditions, Ecuadorian Taxes and bank transfer fees, will have to be paid by you, the client.
We are obligated tu charge 12% IVA for every payment realized by Ecuadorian citizens.

Adequate and valid travel insurance is compulsory for all Gulliver Expedition travellers. It is a condition for accepting your booking that you agree to have obtained adequate and valid travel insurance for your booking by the date of commencement.

Whilst we are able to provide basic advice to clients regarding passports and visa requirements, you should check with the appropriate Embassy, Consulate or Foreign Office for the exact requirements for your chosen programme and date of travel. It is your responsibility to ensure that you have the correct passport and visas to gain access to Ecuador. If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements.
We cannot accept responsibility for any failure to comply, resulting in any costs or fines being incurred and we advise you to check with your passport office or the consulate in question if you have any queries.
We are able to offer advice on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations for your destination and any costs. If you do not do so and are either not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements.
Clients with existing medical problems, pregnant women and anyone who has recently visited other countries should check requirements with their general practitioner.

A booking is accepted on the strict understanding that you will comply with the laws, customs, foreign exchange, drug and all other regulations of Ecuador, as well as all hygiene, safety and security rules. If you commit any illegal act at the time of booking or if the guide considers your behaviour to be disruptive, threatening or abusive or is causing or likely to cause danger, distress or annoyance to others (reasonable opinion) we may terminate your travel arrangements without any liability on our part.
If this occurs, you will become responsible for your own return transport. If you are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the program, you must advise us of this at the time of booking.

All clients are expected to declare prior to booking that they are fit and able to complete the itinerary of their chosen program. Anyone suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the program.

In case you, the client, looses or damages any property or equipment provided to you, you will have to pay the total amount for a replacement or the repair of the lost or damaged property or item.

At Gulliver we make every effort to give you the best quality of service in our tours. Should you experience any issues, please inform the guide as soon as possible in order to give us the opportunity to find a rapid solution during your tour. In circumstances where you have received less than satisfactory service or are unhappy with our product, we would appreciate written notice so we can investigate. Thank you for cooperating with our procedures and we will endeavour to resolve your complaint in a fair and timely fashion.
Please address your complaint to Management at either:

• Info@gulliver.com.ec
• Gulliver Expeditions, Juan León Mera E7-38 y Reina Victoria, Quito, Ecuador.

You will receive a response within 7 working days.

Gulliver Expeditions – Pricing & Itinerary Policy – ITIMIZED PRICING

At Gulliver Expeditions, all of our travel programs are carefully designed as tailor-made
experiences. Pricing is calculated based on multiple factors, including accommodations,
transportation, guides, activities, logistics, and overall trip design. For this reason, our
itineraries are presented as a complete package rather than with itemized, day-by-day
pricing.

Please note that the rates we receive from our partners—such as hotels, local operators,
transportation providers, and guides—are confidential. As part of our agreements with these
suppliers, we are unable to disclose individual service costs.

This approach allows us to negotiate preferential rates and pass on better overall value to
our clients. By packaging services together, we are often able to offer more competitive
pricing than if each component were booked separately.

For these reasons, all Gulliver Expeditions programs are quoted and sold as complete
packages. This ensures a seamless experience for our clients while maintaining strong and
respectful relationships with our trusted partners.

We appreciate your understanding and are always happy to explain the inclusions and
overall value of your program in detail, as well as provide a general invoice outlining the
services included in your itinerary for a better comprehension.

Gulliver Expeditions will act as an intermediary in negotiating refunds with the operator on behalf of you, the client. In no case can Gulliver Expeditions guarantee a successful response or refund from the operator.
Gulliver Expeditions will not be responsible for giving refunds in any of the following situations:

• Changes to itinerary before or after departure.
• Mechanical issues affecting any form of transport on the trip.
• Substitution of facilities or personnel.
• Late arrival or no-show of you, the client.
• Your decision to leave the tour early or miss any activities / meals / accommodations / services during the tour.
• The client travelling without necessary documentation including passport, visas, immigration papers or vaccination certificates.
• Price differences paid by different passengers aboard the same tour including special last minute rates.
• Decisions by any third party that affect the normal running of the tour including by the operator, Ecuadorian government or national park authority.
• Any other circumstances on your tour arising beyond the control of Gulliver Expeditions.

Gulliver Expeditions Code of Ethics

and Conduct

1 Purpose
Gulliver Expeditions conducts its activities according to the principles of integrity,
responsibility, sustainability, and respect. This Code of Ethics establishes standards of
conduct to guide the actions and decisions of directors, employees, guides, suppliers,
and business partners, promoting responsible tourism that contributes to the well-
being of people, communities, and the environment.

2 Legal Compliance
Gulliver Expeditions complies with all laws, regulations, and rules applicable to its
tourism, employment, tax, environmental, and safety operations. The company keeps

the permits, registrations, and licenses required by the competent authorities current
and promotes legal compliance among its suppliers and business partners.

3 Integrity and Transparency
We are committed to:

• Acting with honesty, integrity, and professionalism in all our activities.
• Providing truthful, clear, and accurate information about our products and services.
• Managing company resources responsibly and transparently.
• Avoiding any practice involving fraud, corruption, bribery, or conflicts of interest.

Anti Corruption Policy

Gulliver Expeditions has a zero-tolerance policy toward any form of corruption,
bribery, fraud, extortion, or dishonest conduct. Corruption is not an option under any
circumstances and is strictly prohibited in all company operations and business
relationships.

All employees, directors, suppliers, and business partners are responsible for acting
with integrity and immediately reporting any suspicion or evidence of corruption,
fraud, or misconduct to their supervisors or to the body designated by the company to
handle such reports. Gulliver Expeditions will ensure the confidentiality of reported
information and promote a culture of transparency and accountability.

Fair Competition

Gulliver Expeditions conducts its business ethically and responsibly, promoting fair
competition and respect for market rules. The company does not engage in
anticompetitive practices, collusive agreements, price manipulation, abuse of a
dominant position, or any other conduct that could restrict free competition.
Gulliver Expeditions also affirms its commitment to the international principles of
business competition set out in the Organisation for Economic Co-operation and
Development (OECD) Guidelines for Multinational Enterprises, acting in accordance
with best practices for responsible business conduct and applicable competition law.

4 Respect for Human Rights
Gulliver Expeditions recognizes and respects universally accepted human rights and is
committed to:

• Not tolerating any form of discrimination based on gender, age, nationality, ethnicity,religion, sexual orientation, disability, or any other characteristic.
• Ensuring equal opportunities and fair treatment.
• Respecting the dignity, privacy, and freedom of everyone with whom it interacts.

5 Fair Working Conditions
The company promotes a safe, inclusive, and respectful working environment by:

• Complying with applicable labor laws.
• Prohibiting forced labor and child labor.
• Preventing all forms of harassment, intimidation, and workplace violence.
• Encouraging professional development and continuous staff training.

6 Protection of Children and Adolescents

Gulliver Expeditions has a zero-tolerance policy toward any form of child exploitation
and is committed to:

• Rejecting and reporting any indication of commercial sexual exploitation of children and
  adolescents.
• Raising awareness among employees, customers, and suppliers about the protection
  of minors.
• Cooperating with the competent authorities to prevent and report these crimes.

7 Environmental Responsibility
As a company committed to sustainability, we undertake to:

• Reduce the environmental impact of our operations.
• Promote efficient use of energy, water, and materials.
• Minimize waste generation and encourage proper waste management.
• Respect protected natural areas and biodiversity.
• Encourage responsible practices among customers, employees, and suppliers.

8 Respect for Local Communities
We recognize the value of host communities and are committed to:

• Respecting their traditions, customs, culture, and heritage.
• Promoting tourism experiences that generate local economic and social benefits.
• Favoring local services and products whenever possible.
• Avoiding activities that negatively affect cultural identity or community well-being.

9 Responsible Supplier Relationships
Gulliver Expeditions seeks to work with suppliers who share our ethical values and
commitment to sustainability. Accordingly, we:

• Prioritize legally established businesses committed to sustainability.
• Promote good labor, environmental, and social practices in our supply chain.
• Maintain transparent, fair business relationships based on mutual respect.

10 Quality and Safety for Our Customers
We are committed to:

• Providing safe, high-quality services.
• Providing appropriate information about the risks, conditions, and features of the
  services purchased.
• Responding promptly to our customers’ concerns, suggestions, and complaints.
• Protecting the confidentiality and privacy of our customers’ personal information.

11 Implementation and Compliance
All Gulliver Expeditions employees, directors, guides, and representatives are
responsible for knowing and complying with this Code of Ethics. Any breach will be
assessed and may result in appropriate corrective action.

The company will review this document periodically to ensure that it remains current
and continues to improve.

12 Statement of Commitment
Gulliver Expeditions reaffirms its commitment to responsible, sustainable, and ethical
tourism, contributing to the development of the tourism industry and the well-being of
present and future generations.

You can download our Code of Ethics and Conduct here.

At Gulliver Expeditions, your privacy is our priority. We follow Ecuador’s Organic Law on
Personal Data Protection (LOPDP) and handle all personal information with care and
transparency.

1. Contact Requests
   By reaching out via form or phone, you agree to be contacted by a travel advisor within 24
   business hours. Your information is securely stored and never shared outside our company.
2. What We Collect
   We only collect essential data to manage your trip—such as your name, nationality, passport
   info, emergency contact, and travel preferences.
3. How We Use Your Data
   We use your data to organize travel services, communicate with providers, fulfill legal
   requirements, and offer personalized support. We never sell or share your data with
   unauthorized parties.
4. Data Security
   Your data is protected through encryption, limited-access systems, and secure handling by
   trained staff.
5. Retention & Deletion
   We keep your data only as long as needed. You can request deletion anytime via our website.
6. Newsletter
   Subscribe for updates and promotions. You can unsubscribe anytime. Your contact info stays
   private.
7. CookiesOur site uses cookies to improve functionality and remember your preferences. You can
   manage cookies in your browser settings.